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Return Policy
No Refund Policy
All sales are final. We do not offer refunds or exchanges on any purchases.
Delivery Policy
A signature is required for delivery unless otherwise specified at checkout.
Cancel Order
At Slugom, we offer same-day processing for all orders. If you need to cancel your order, we're here to help. Depending on your selected shipping option, cancellations may be possible while your order is still in transit only. Our team will contact you directly to assist with the cancellation process and provide an estimated time for your refund.
Service
Cancellation
or
Reschdule
For our services such as creative direction, personal styling, and personal shopping, we kindly request a 24-hour notice for cancellations. If you need to reschedule, please provide at least 5 hours' notice to avoid 50% fee for no-show.
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